Privacy Policy

This Privacy Policy explains how MotivePulse IQ (“we,” “us,” or “MotivePulse”), a product of Motive Corp, collects, uses, and shares personal information when you use https://www.mymotivepulse.com and related services. We designed this notice for Canadian users in plain language and aim to follow fair information principles under Canadian privacy law (including PIPEDA and applicable provincial rules).

1. Who this applies to

This policy covers visitors to our marketing site, people who create accounts, and businesses or agents who use MotivePulse IQ to manage reviews, property intelligence, Home Vision, and related tools.

2. Information we collect

Account and profile

• Name, email address, password or sign-in credentials
• Business or agency details you provide (name, package, plan)
• Billing-related identifiers handled by our payment processor (we do not store full card numbers)

Connected platforms

• If you connect Google Business Profile, we receive OAuth tokens and location/review data you authorize for profiles you own or manage — not profiles you do not control.
• If you connect Meta / Facebook Page ratings, we receive the Page and rating data you authorize.

Product content you create or import

• Review text, ratings, reply drafts, and approval history
• Review request lists, reminders, and Service Recovery notes
• Property intelligence usage — addresses or parcels you look up, scores, and report settings (we focus on property and area signals, not private owner dossiers)
• Home Vision and similar AI features — prompts, images, and outputs you generate in the product
• Team invites, client workspace data, and closing-gift settings you enter

Technical and cookies

• Session and authentication cookies needed to keep you signed in and secure the app
• Basic device and log data (IP address, browser type, pages viewed, approximate timestamps) to operate, debug, and protect the service
• Optional analytics cookies if enabled — we do not sell personal information

Contact

When you email us or use a contact form, we keep the message and your reply address so we can help you.

3. How we use information

• Provide and improve MotivePulse IQ features you subscribe to
• Generate AI reply drafts and other AI-assisted content for you to review before use
• Sync or display reviews from connected accounts you authorize; post replies only after you approve (and only when Google or Meta posting is available for your connection)
• Send transactional email (sign-in, billing, review reminders you configure)
• Secure the service, prevent abuse, and meet legal obligations
• Respond to support requests

We do not use your connected Google or Meta credentials to scrape or modify Business Profiles you do not manage.

4. AI-generated content

Features such as review reply drafts and Home Vision may send the minimum necessary text or images you provide to AI providers to generate outputs. Those outputs are suggestions — you remain responsible for reviewing them before publishing or sharing.

5. Sharing

We share information only as needed to run the product:

• Service providers — hosting, database, email delivery, payments, and AI inference under contracts that limit use to providing services to us
• Platforms you connect — Google, Meta, and similar services, according to your OAuth grants and their policies
• Legal — if required by law, regulation, or to protect rights, safety, or the integrity of the service
• Business transfer — if MotivePulse or Motive Corp is involved in a merger, acquisition, or asset sale, information may transfer under continued privacy protections

We do not sell your personal information.

6. Retention

We keep account and product data while your account is active and for a reasonable period afterward for backups, disputes, and legal requirements. You may request deletion of your account; some records may remain where we must retain them (for example, billing or security logs).

7. Security

We use industry-standard measures such as HTTPS, access controls, and encrypted connections to third-party APIs. No online service is perfectly secure; please use a strong password and protect your login.

8. Your choices and rights

Depending on where you live in Canada, you may have rights to access, correct, or delete personal information we hold about you, and to withdraw consent where processing is consent-based (subject to legal or contractual limits). To exercise these rights, email help@mymotivepulse.com.

You can disconnect Google or Meta integrations in the product. You can control cookies through your browser settings; blocking essential cookies may prevent sign-in.

9. Children

MotivePulse IQ is a business tool. We do not knowingly collect personal information from children under 13 (or the applicable age in your province).

10. International processing

We may process data in Canada and other countries where our providers operate. When data leaves Canada, we take steps appropriate to the transfer and the sensitivity of the information.

11. Changes

We may update this policy as the product evolves. We will post the new version on this page and change the “Last updated” date. Material changes may also be noted in-product or by email when appropriate.

12. Contact

Privacy questions: help@mymotivepulse.com
More ways to reach us: Contact
Parent company: Motive Corp